Shipping & Returns Policy

We pack and dispatch orders daily, and once your order has been dispatched you will receive an email confirmation with a tracking number.

Our products are now shipped directly from the USA within 24 hours from Sunday-Thursday, and our shipping costs and timelines are as follows:

USA:

Standard: Free shipping and delivery within 2-5 business days

FedEx Home Delivery: $17 and delivery within 1-6 business days

FedEx Priority Overnight: $50 and delivery the next day by 10:30am for business addresses, and 4:30pm for residential addresses. Only valid for orders placed from Monday-Thursday, otherwise order will only ship the following Monday.

International & Canada:

Standard: $10 and delivery within 3-10 business days (we cannot always guarantee these timelines, as customs can cause delays)

FedEx International Economy: $30 and delivery within 4-7 business days

FedEx International Priority: $40 and delivery within 1-4 business days

Import Duties, Fees, and Taxes

All orders shipping to a destination outside of the USA or Canada are subject to the import duties, fees, and taxes of the destination country.

We are not responsible for any duties, fees, or taxes that are incurred during the delivery of your order/package, and we have no control over the process or additional charges associated with the delivery and importation of your order/package into your country. We do not benefit in anyway from these charges and we work closely with our carriers to ensure as few delays as possible.

Returns

Every SpaZa product is handmade with care but if for some reason, it is not what you expected, please let us know so we can make it right for you. You can return a product for up to 14 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging, and is done at your own cost.

Please let us know if you have any questions.